PRIVACY POLICY
Posted as of 01 February, 2022
Last updated as of 02 May, 2025
Kuddle Technology Private Limited (“Company” "We", "Us", or "Our") a
private limited company with its registered office at 3rd floor, SY 13/5,
L AND T SOUTH CITY, Hulimavu Village, Near Sri Sairam Hospital,
BANNERGHATA Hulimavu, Bengaluru-560076 KARNATAKA, operates the website
kuddle.pet (hereinafter referred to as
the "Platform"). The Company is committed to protecting Your privacy and
the information that You share while using the Platform. We value the
trust You place in Us. That’s why We maintain the highest security
standards for securing the transactions and Your information.
This privacy policy (“Privacy Policy”) specifies the manner in which
personal data and other information is collected, received, stored,
processed, disclosed, transferred, dealt with, or otherwise handled by the
Company. This Privacy Policy does not apply to information that You
provide to, or that is collected by, any third-party through the Platform,
and any Third-Party Sites (defined below) that You access or use in
connection with the Services offered on the Platform.
Please read the Privacy Policy carefully prior to using or registering on
the Platform or accessing any material, information or availing any
Services through the Platform.
By visiting the Platform or setting up/creating an account on the Platform
for availing the Services and clicking on the “I accept” button provided
on the Platform, You (“You”, “Your”, “Yourself” as applicable) accept and
agree to be bound by the terms and conditions of this Privacy Policy and
consent to the Company collecting, storing, processing, transferring, and
sharing information including Your Personal Information in accordance with
this Privacy Policy. This Privacy Policy is incorporated into and subject
to our Terms of Service (“Terms”) and shall be read harmoniously and in
conjunction with them. All capitalised terms used herein however not
defined under this Privacy Policy shall have the meaning ascribed to them
under the Terms.
This Privacy Policy
(i) will be considered to be an electronic
record under the Indian data privacy laws including the Information
Technology Act, 2000 read with rules and regulations made thereunder; and
(ii) will not require any physical, electronic, or digital signature
by the Company.
1. Usage of Information
The information as specified in Clause 1, may be used by the Company for
the following purposes:
-
for Your registration, login, and management of account on the Platform;
- to confirm Your identity directly and/or through third parties;
- to provide You Services and improve the Services;
-
remembering Your Personal Information so that You are not required to
re-enter it the next time You visit the Platform;
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to understand Your preferences and to enhance and customize Your
experience of using the Service and the Platform;
- for providing customized user relevant suggestion / Services;
-
to communicate with You through mail, e-mail, and telephone or through
any other mode of communication, in connection with the Service, or
other products or services of the Company;
-
to respond to Your comments, requests, reviews, and questions and
provide better Services;
-
to enforce, communicate important notices, updates, or changes in the
Services, use of the Platform and the terms/policies including Terms
which govern the relationship between You and the Company;
-
to detect, prevent and protect Us from any errors, fraud or other
criminal or prohibited activity on the Platform;
-
for internal purposes such as auditing, data analysis, research and
improvement relating to the Platform or the Service;
- for promotion and marketing purposes;
-
for sharing such information with any third party, including any service
providers and any of Our group companies, in the course of providing the
Services through the Platform;
-
to help promote a safe service on the Platform and protect the security
and integrity of the Platform, the Services, and the users; and
The data gathered from You may also be used for any reason incidental to
the reasons listed above; and for any other purpose with Your consent. We
use Your Personal Information to send You promotional emails, however, We
will provide You the ability to opt-out of receiving such emails from Us.
However, You will not be able to opt-out of receiving administrative
messages, customer service responses or other transactional
communications. Unless and until, You explicitly give Your consent to Us,
to do so, We will not share Your Personal Information with another user of
the Platform and vice versa.
2. Collection of Information by Third-Party Sites and Advertisers
When You use the Platform, there may be certain links which may direct You
to other websites/platforms or applications not operated/maintained by the
Company (“Third Party Site(s)”). The manner in which Your information is
collected, received, stored, processed, disclosed, transferred, dealt with
and handled by such Third Party Site(s) is governed by the terms and
conditions and privacy policy of the respective Third Party Site(s). The
Company is not in any manner responsible for the security of such
information or their privacy practices or content of those Third – Party
Sites and hereby expressly disclaims all liabilities with respect to the
manner in which any Third Party Site(s) collects and/or uses Your
information.
Cookies
-
A cookie is a small amount of information that’s downloaded to Your
computer or device when You visit the Platform. We use a number of
different cookies, including functional, performance, advertising, and
social media or content cookies. Cookies make Your browsing experience
better by allowing the Platform to remember Your actions and preferences
(such as login and region selection), and Your trends. This means You
will not have to re-enter this information each time You return to the
Platform or browse from one page to another.
-
The length of time that a cookie remains on Your computer or mobile
device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until You stop browsing and persistent cookies last
until they expire or are deleted. Most of the cookies We use are
persistent and will expire between 30 minutes and two years from the
date they are downloaded to Your device.
-
You can control and manage cookies in various ways. Please keep in mind
that removing or blocking cookies can negatively impact Your user
experience and parts of the Platform may not be fully accessible to You.
-
Most browsers automatically accept cookies, but You can choose whether
or not to accept cookies through Your browser controls, often found in
Your browser’s “Tools” or “Preferences” menu.
-
Additionally, please note that blocking cookies may not completely
prevent how We share information with third parties such as Our
advertising partners.
3. Disclosure to Third Parties
-
The Company may disclose Your information including Personal
Information, if required to do so by law and if such action is necessary
to: (a) comply with a legal obligation or with laws, regulatory
requirements and to respond to lawful requests and legal process; (b)
protect and defend the rights or property of the Company, and other
users of the Platform including to enforce agreements, policies and
Terms of Service; (c) protect the personal safety of the Company, the
users of the Platform, or any person, in an emergency; (d) protect the
Company from incurring any legal liability; (e) firms representing the
Company in judicial proceedings and/or any legal, accounting and
auditing firms providing services to the Company; and (f) for reasons
incidental to the above. In such an event the Company shall be under no
obligation to inform You or seek Your approval or consent.
-
The Company may disclose Your Personal Information to: (i) any third
party to facilitate the provision of the Services including the
Platform; and (ii) any third parties who provide services, such as
auditing, data analysis, platform improvement and assistance with
delivery of goods, relevant marketing messages and advertisements. If
You provide a mobile phone number and/or e-mail address, the Company or
the third-party service providers or the persons authorized by them, may
send You text messages/e-mails in relation to Your use of the Platform.
The Company contractually requires these third parties to keep such
information confidential and use it only for the purposes for which the
Company discloses it to them. These third parties may view, edit, or set
their own cookies or may place beacons on Your personal information.
-
The Company may also share aggregated (and de-identified) information
with third parties at its discretion.
-
The Company may share Your personal information with third-party
vendors, consultants, and other service providers who work for the
Company and are bound by contractual obligations to keep such personal
information confidential and use it only for the purposes for which the
Company discloses it to them. The Company may also share or transfer
Your Personal Information to third parties in compliance with the
applicable law.
-
The Company may disclose or transfer Your information (personal or
otherwise) to any subsidiary or affiliate, and to a third party if the
Company sells, transfers, or divests all or a significant portion of the
Company’s business or assets to another company in connection with or
during negotiation of any merger, financing, acquisition, bankruptcy,
dissolution, transaction, or other similar proceeding. Such third
parties shall be contractually bound to not disclose further, any
personal information disclosed to them.
4. Security
-
The Company uses reasonable security measures, at the minimum those
mandated under applicable laws to safeguard and protect Your data and
information. The Company has implemented measures to protect against
unauthorized access to, and unlawful interception of Your information.
However, security risk cannot be completely eliminated while using the
internet. The Company assumes no liability or responsibility for
disclosure of Your information due to errors in transmission,
unauthorized third-party access, or other causes beyond its control. You
play an important role in keeping Your personal information secure. You
should not share Your user name, password, or other security information
for Your account with anyone. You accept the inherent security
implications of providing information over the internet and agree not to
hold the Company responsible for any breach of security or the
disclosure of personal information unless the Company has been grossly
and wilfully negligent.
-
By accepting the terms of this Privacy Policy, You undertake to exercise
utmost confidentiality of all data You access by virtue of being a user
of the Platform. You undertake not to divulge, share, manipulate, sale
or use information collected or accessed in a manner inconsistent with
this Privacy Policy and the interests of the Company.
5. Policy Towards Children
-
The Platform is intended for a general audience and not for use by
anyone younger than the age of 18. In the event the Platform and the
Services are being accessed by a person below the age of 18 (eighteen)
years ("Minor"), such access shall be deemed to be with the consent of
the guardian of such Minor. The Company does not knowingly collect
personal information from children younger than the age of 18 without
the consent of a parent or legal guardian; if the Company learns that it
has done so, the Company will promptly remove the information from all
active databases. If You are a parent or legal guardian who believes
that the Company has collected or used their child’s personal
information, please contact the Company at support@kuddle.pet
-
Currency: All transactions shall be in Indian Rupees
(“INR”) unless otherwise specified at the time of purchase.
6. User Discretion
-
Subject to limitations in applicable law, You are entitled to object to
or request the restriction of processing of Your Personal Information,
and to request access to, rectification, erasure and portability of Your
own Personal Information. However, some information may be needed to
register on the Platform or to take advantage of some of the features of
the Platform. Hence, by choosing not to provide us with the
above-mentioned information, You may be unable to access the
Services/use the Platform, partially or entirely.
-
If You are a registered user of the Platform, the Platform provides You
with tools and account settings to access or modify the profile
information You have provided and is associated with Your account.
-
Where the use of Your information is based on consent, You can withdraw
this consent at any time without affecting the lawfulness of processing
based on consent before its withdrawal. In the event You desire to
withdraw Your consent or delete Your Personal Information collected by
the Company, You can do so by contacting Us at support@kuddle.pet. If
You are aware of any changes or inaccuracies in Your information, You
should inform the Company of such changes so that the records of the
Company may be updated or corrected. The Company will respond to Your
request as soon as possible under relevant regulation.
-
The Company will retain Your personal information as long as needed to
provide the Services, or as required or permitted by applicable laws.
7. Grievances
In the event You have any grievances relating to the Privacy Policy,
please inform the Company within 24 hours of occurrence of the instance
from which the grievance has arisen, by writing an email to the Grievance
Redressal Officer as follows:
Name : Nikhil Sharma
Phone No : 08068920620
Email ID : support@kuddle.pet
The Grievance Redressal Officer shall acknowledge the complaint within
twenty four hours and dispose off such complaint within a period of
fifteen days from the date of its receipt.
8. Amendments
We reserve the unconditional right to change, modify, add, or remove
portions of this Privacy Policy at any time, without specifically
notifying You of such changes. Any changes or updates will be effective
immediately. You should review this Privacy Policy regularly for changes.
You can determine if changes have been made by checking the “Last Updated”
legend above. Your acceptance of the amended Privacy Policy shall signify
Your consent to such changes and agreement to be legally bound by the
same.
Steps to delete account from our app
- Login to your Kuddle app
- Click the hamburger icon on top left corner
- Click on Settings & Privacy
- Click on Delete Account
- Select option - Delete account
- Choose the reason for your deletion and press the Delete button
- Choose Delete button on the popup
-
Once you delete your account from app, Kuddle will delete your records
from internal database.