SHIPPING POLICY

Last updated date: Aug 22, 2024

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

1. "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Kuddle Technology Private Limited

2. "Goods" refers to the items offered for sale on the Service.

3. "Orders" means a request by You to purchase Goods from Us.

4. "Service" refers to the Website.

5. "Website" refers to kuddle, accessible from kuddle.pet, app.kuddle.pet or our application

6. "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Domestic Shipping Policy

1. Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

2. Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

3. Shipping Method

Shipment cost: Free for orders above 599. Orders below 599, we add an additional Rs 99 to your order.

Estimated delivery time: 3-5 business days.
Delivery delays can occasionally occur.

4. Shipment to P.O. boxes

Kuddle ships to addresses within the territory of Union of India addresses.

5. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation message on your registered mobile number once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties and Taxes

Kuddle is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

7. Damages

Kuddle is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. Contact us

If you have any questions about this Shipping Policy, You can contact Us by sending us an email: support@kuddle.pet

This Shipping Policy is effective immediately and is subject to change at the discretion of Kuddle Technology Private Limited without prior notice. Customers are advised to review the Policy periodically for updates.