Posted as of 01 February 2022
Last updated as of 29 June 2022
This Website is created and operated by M/s. Kuddle Technology Private Limited, (hereinafter referred to as “We”, “Our”, and “Us”) having its registered address at “No-B10/1206,12th Floor, L and South City, Arekere Mico LYT,
Bengaluru-560076, Karnataka, India” and operating under the brand name “Kuddle” (“Brand Name”). We intend to ensure your steady commitment to the usage of this
Website and the services provided by us through our Website
be users of this Website provided by us and who is competent to enter
into binding contracts, as per law. “Third Parties” refer to any Website, platform or individual apart from the Users
and the creator of this Website.
in an orderly manner and shall be used by you to interpret the
provisions contained herein in a manner as may apply to you. Further,
it is specifically agreed by you that the headings shall have legal or
contractual value on your usage of the Website.
modifications or amendments made thereto by us from time to time, at
our sole discretion. If you as a user continue to access and use this
Website, you are agreeing to comply with and be bound by the following
of either one will lead to the termination of the other.
Policy constitute a legally binding agreement between us, and that you
shall be subject to the rules, guidelines, policies, terms, and
conditions applicable to your use of the Website, and that the same
be treated as part and parcel of the same. You acknowledge and agree
that no signature or express act is required to make these Terms of
visiting any part of the Website constitutes your full and final
We reserve the sole and exclusive right to amend or modify these
you expressly agree that any such amendments or modifications shall
come into effect immediately. If you do not adhere to the changes, You
must stop using the Website at once. Your continued use of the Website
will signify your acceptance of the changed terms.
The Platform is an online e-commerce website founded by a group of pet
lovers as a pet care startup that provides best in class pet care
services. The Platform is committed to providing value services for all
pet’s daily routine including a Walker, Groomer, Vet,
Nutritionist, Trainer/behaviorist, Boarding, etc.
The role of the Platform is to create an online marketplace that
consists of various brands/ vendors/Partners listing their pet care
services of general utility in nature. The Platform undertakes a
screening/ review of each service and the qualifications before listing
it out to confirm the Partner’s service features. The Platform
provides information content in the form of blogs, topics ranging from
pet-living, service information, pet diet-plans, facts and news, animal
welfare, and environmental information.
The Platform shall be operational and providing services worldwide
including different countries and shall abide to the laws and
regulations of respective countries.
Registration on the Platform is mandatory for Users of the Website. The
Users can register by providing the following information:
- Phone Number
- Email ID
You represent and warrant that you are competent and eligible to
enter into legally binding agreements and of age and that you have the
the Law. However, if you are a minor using this Website, you may do so
with the consent of your legal guardian. All Acts of minor shall be
deemed to be considered as the acts undertaken under the supervision
of their legal guardian.
and all applicable local, state, national and international laws,
rules and regulations.
You shall not use the Website if you are not competent to contract or
are disqualified from doing so by any other applicable law, rule or
regulation currently in force.
For making all payments for services on the Website, you shall be
required to make payment for which you will be redirected to a
third-party payment gateway that we may have an agreement with. The
payment gateway may additionally seek information from you to process
the payment for your purchase and additionally may charge you the
payment gateway charges that may be applicable. The payment gateway
consists of Debit Card/Credit Card/Net Banking/UPI and other wallet
options. You shall be governed under the concerned payment
gateway’s Terms and Conditions and other Policies for the purpose
of all payment-related aspects.
All text, graphics, User interfaces, visual interfaces, photographs,
trademarks, logos, brand names, descriptions, sounds, music and artwork
(collectively, ‘Content’), is generated/provided or based on information provided by the users
or third parties and We have no control and make no guarantees regarding
the quality, the accuracy, integrity or genuineness of such content or
such other information provided on the Website.
All the Content displayed on the Website is subject to copyright and
shall not be reused by You (or a third party) without the prior written
consent from Us and the copyright owner.
You are solely responsible for the integrity, authenticity, quality and
genuineness of the content provided on the Website and whilst feedback
and comments by You can be made via the Website, We bear no liability
whatsoever for any feedback or comments made by the other Users or made
in respect of any of the content on the Website. Further, the Website
reserves its right to suspend the account of any User for an indefinite
period to be decided at the discretion of the Website or to terminate
the account of any User who is found to have created or shared or
submitted any content or part thereof that is found to be
untrue/inaccurate/misleading or offensive/vulgar. You shall be solely
responsible for making good any financial or legal losses incurred
through the creation/sharing/submission of Content or part thereof that
is deemed to be untrue/inaccurate/misleading.
You have a personal, non-exclusive, non-transferable, revocable,
limited privilege to access the content on the Website. You shall not
copy, adapt, and modify any content without written permission from
You agree to indemnify, defend and hold harmless the Us, and our
respective directors, officers, employees and agents (collectively, "Parties"), from and against any losses, liabilities, claims, damages, demands,
costs and expenses (including legal fees and disbursements in connection
therewith and interest chargeable thereon) asserted against or incurred
by Us that arise out of, result from, or maybe payable by, any breach or
non-performance of any representation, warranty, covenant or agreement
Further, You agrees to hold the Us harmless against any claims made by
any third party due to, or arising out of, or in connection with:
Your use of the Website,
Your violation of any rights of another;
Your conduct in connection with the Website;
You agree to fully cooperate in indemnifying Us at your expense. You
also agree not to settle with any party without consent from Us.
In no event shall we be liable to compensate You or any third party for
any special, incidental, indirect, consequential or punitive damages
whatsoever, including those resulting from loss of use, data or profits,
whether or not foreseeable, and whether or not You had been advised of
the possibility of such damages, or based on any theory of liability,
including breach of contract or warranty, negligence or other tortuous
action, or any other claim arising out of or in connection with the Your
use of or access to the Website and/or the Services or materials
LIMITATION OF LIABILITY
We are not responsible for any consequences arising out of the
If the Website is inoperative/non-responsive due to any connectivity
errors associated with the internet connection such as but not limited
to slow connectivity, no connectivity, server failure;
If you have fed incorrect information or data or for any deletion of
If there is an undue delay or inability to communicate through
If there is any deficiency or defect in the Services managed by
If there is a failure in the functioning of any other service
provided by Us.
The Website accepts no liability for any errors or omissions, on
behalf of itself, or for any damage caused to You, Your belongings, or
any third party, resulting from the use or misuse of the Website or
any service availed of by Us through the Website. The service and any
Content or material displayed on the service is provided without any
guarantees, conditions or warranties as to its accuracy, suitability,
completeness or reliability. We will not be liable to you for the
unavailability or failure of the Website.
You are to comply with all laws applicable to you or your activities,
and with all Policies, which are hereby incorporated into this Terms
of Use by reference.
The Website expressly excludes any liability for any loss or damage
that was not reasonably foreseeable by the Website and which is
incurred by you in connection with the Website, including loss of
profits; and any loss or damage incurred by you as a result of your
To the fullest extent permitted by law, We shall not be liable to You
or any other party for any loss or damage, regardless of the form of
action or basis of any claim. You acknowledge and agree that your sole
and exclusive remedy for any dispute with us is to terminate your use
of the Website.
contract between us and shall continue to be in full force and effect
until you continue to access and use the Websites.
You may terminate your use of the Website at any time.
time without notice and/or suspend or terminate Your access to the
Website at any time and for any reason, if any discrepancy or legal
Such suspension or termination shall not limit our right to take any
other action against you that we consider appropriate.
It is also hereby declared that we may discontinue the Services and
Websites without any prior notice.
We reserve the right, in its sole discretion, to unilaterally
terminate Your access to the Website, or any portion thereof, at any
time, without notice or cause.
We also reserve the universal right to deny access to You, to any/all
of are on its Website without any prior notice/explanation to protect
the interests of the Website and/or other Users to the Website.
We reserve the right to limit, deny or create different access to the
Website and its features concerning different Users, or to change any
of the features or introduce new features without prior notice.
expressly agreed to by You that You shall not have the right to
By using this Website and providing Your identity and contact
information to Us through the Website, You agree and consent to receive
e-mails or SMS from Us and/or any of its representatives at any
You can report to “firstname.lastname@example.org” if you find any discrepancy with regard to Website or
content-related information and we will take necessary action after an
investigation. The response with resolution (if any issues found)
shall be dependent on the time is taken for investigation.
You expressly agree that notwithstanding anything contained
hereinabove, it may be contacted by Us (via following, but not limited
to, mediums: SMS, Whatsapp, Phone call, Email, In person meeting, Post)
relating to any services availed by You on the Website or anything
pursuant thereto and You agree to indemnify Us from any harassment
claims. It is expressly agreed to by Us that any information shared by
USER OBLIGATIONS AND FORMAL UNDERTAKINGS AS TO CONDUCT
You agree and acknowledges that you are a restricted user of this
Website and you:
Agree to provide genuine credentials during the process whenever
required on the Website. You shall not use a fictitious identity. We
are not liable if you have provided incorrect information.
Agree to ensure the Name, Email address, Phone Number, and any such
other information that may be provided and is valid at all times and
shall keep your information accurate and up-to-date.
You agree that You are solely responsible for maintaining the
confidentiality of your account. You agree to notify us immediately of
any unauthorized use of your account. We reserve the right to close
your account at any time for any or no reason.
Understand and acknowledge that the data submitted is manually
entered into the database of the Website. You also acknowledge the
fact that data so entered into the database is for easy and ready
reference for You, and to streamline the Services through the
Authorize the Website to use, store or otherwise process certain
personal information and all published Content, responses, locations,
User comments, reviews and ratings for personalization of Services,
marketing and promotional purposes and for optimisation of
User-related options and Services.
Understand and agree that, to the fullest extent permissible by law,
the Website or any of their affiliates or their respective officers,
directors, employees, agents, licensors, representatives, operational
service providers, advertisers or suppliers shall not be liable for
any loss or damage, of any kind, direct or indirect, in connection
including, but not limited to, compensatory, consequential,
incidental, indirect, special or punitive damages.
Are bound not to cut, copy, modify, recreate, reverse engineer,
distribute, disseminate, post, publish or create derivative works
from, transfer, or sell any information or obtained from the Website.
Any such use/limited use of the Website will only be allowed with the
prior express written permission.
Agree not to access (or attempt to access) the Website and/or the
materials or Services by any means other than through the interface
provided by the Website. The use of deep-link, robot, spider or other
automatic devices, program, algorithm or methodology, or any similar
or equivalent manual process, to access, acquire, copy or monitor any
portion of the Website or its content, or in any way reproduce or
circumvent the navigational structure or presentation of the Website,
materials or any content, or to obtain or attempt to obtain any
materials, documents or information through any means not specifically
made available through the Website will lead to suspension or
termination of your access to the Website. We disclaim any liabilities
arising concerning such offensive content on the Website.
Expressly agree and acknowledge that the Content generated by the
Users and displayed on the Website is not owned by Us and that We are
in no way responsible for the content of the same. You may, however,
report any offensive or objectionable content, which We may then
remove from the Website, at our sole discretion.
You further undertake not to:
Engage in any activity that interferes with or disrupts access to the
Website or the services provided therein (or the servers and networks
which are connected to the Website);
Impersonate any person or entity, or falsely state or otherwise
misrepresent his/her affiliation with a person or entity;
Probe, scan or test the vulnerability of the Website or any network
connected to the Website, nor breach the security or authentication
measures on the Website or any network connected to the Website. The
User may not reverse look-up, trace or seek to trace any information
relating to any other User of, or visitor to, the Website, or any
other viewer of the Website, including any User account maintained on
the Website not operated/managed by the User, or exploit the Website
or information made available or offered by or through the Website, in
Disrupt or interfere with the security of, or otherwise cause harm
to, the Website, systems resources, accounts, passwords, servers, or
networks connected to or accessible through the Website or any
affiliated or linked Websites.
Use the Website or any material or content therein for any purpose
the performance of any illegal activity or other activity which
infringes the rights of this Website or any other third party
Violate any code of conduct or guideline which may apply for or to
any particular service offered on the Website;
Violate any applicable laws, rules or regulations currently in force
within or outside India;
including but not limited to any applicable additional terms of the
Website contained herein or elsewhere, whether made by amendment,
modification, or otherwise;
Commit any act that causes Us to lose (in whole or in part) the
Services of its Internet Establishment ("ISP") or in any manner disrupts the Services of any other
supplier/service provider of the Website;
You hereby expressly authorize Us to disclose any and all information
relating to You in our possession to law enforcement or other
government officials, as We may in our sole discretion, believe
necessary or appropriate in connection with the investigation and/or
resolution of possible crimes, especially those involve personal
injury and theft/infringement of intellectual property. You further
understand that the Website might be directed to disclose any
information (including the identity of persons providing information
or materials on the Website) as necessary to satisfy any judicial
Order, law, regulation or valid governmental request.
By indicating Your acceptance to use any services offered on the
Website, You are obligated to complete such transactions after making
payment. You shall be prohibited from indicating their acceptance to
avail services where the transactions have remained incomplete.
You agree to use the services provided by Us, our affiliates,
consultants and contracted companies, for lawful purposes only.
You agree to provide authentic and true information. We reserve the
right to confirm and validate the information and other details
provided by You at any point in time. If upon confirmation such
details are found to be false, not to be true (wholly or partly), We
shall in our sole discretion reject the order and debar You from using
the Website without prior intimation whatsoever.
You agree not to post any material on the Website that is defamatory,
offensive, obscene, indecent, abusive, or needlessly distressful or
advertising any goods or services. More specifically, You agree not to
host, display, upload, update, publish, modify, transmit, or in any
manner share any information that:
belongs to another person and to which you have no right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, pedophilic, libellous, invasive of another's
privacy, hateful, or racially, ethnically objectionable, disparaging,
relating or encouraging money laundering or gambling, or otherwise
unlawful in any manner whatever;
is in any way harmful to minors;
infringes any patent, trademark, copyright or other proprietary
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages
or communicates any information which is grossly offensive or
Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean
or otherwise violate the legal rights of others;
Impersonate any person or entity, or falsely state or otherwise
misrepresent Your affiliation with a person or entity;
Publish, post, disseminate, any grossly harmful information,
harassing, blasphemous, defamatory, obscene, pornographic, pedophilic,
libellous, invasive of another's privacy, hateful, or racially,
ethnically objectionable, disparaging, relating or encouraging money
laundering or gambling, or otherwise unlawful in any manner whatever;
or unlawfully threatening or unlawfully harassing including but not
limited to "indecent representation of women" within the
meaning of the Indecent Representation of Women (Prohibition) Act,
Threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign states, or public order or
causes incitement to the commission of any cognizable offence or
prevents investigation of any offence or is insulting any other
SUSPENSION OF USER ACCESS AND ACTIVITY
Notwithstanding other legal remedies that may be available, we may in
our sole discretion, limit your access and/or activity by immediately
removing your access credentials either temporarily or indefinitely, or
suspend/terminate your association with the Website, and/or refuse to
the usage of the Website, without being required to provide you with
notice or cause:
If you have provided wrong, inaccurate, incomplete or incorrect
If your actions may cause any harm, damage or loss to the other Users
or Us, at our sole discretion.
INTELLECTUAL PROPERTY RIGHTS
Unless expressly agreed to in writing, nothing contained herein shall
give you a right to use any of the trade names, trademarks, service
marks, logos, domain names, information, questions, answers, solutions,
reports and other distinctive brand features, save according to the
All logos, trademarks, brand names, service marks, domain names,
including material, designs, and graphics created by and developed by
either the Website or such other third party and other distinctive brand
features of the Website are the property of the Website or the
respective copyright or trademark owner. Furthermore, concerning the
Website, we shall be the exclusive owner of all the designs, graphics
and the like, related to the Website.
You shall not use any of the intellectual property displayed on the
Website in any manner that is likely to cause confusion among existing
or prospective users of the Website, or that in any manner disparages or
discredits the Website, to be determined in the sole discretion.
You are aware all intellectual property, including but not limited to
copyrights, relating to said services resides with the owners, and that
at no point does any such intellectual property stand transferred from
the aforementioned creators. You are aware that we merely provide the
Website through which You can communicate with other users and the
Website does not own any of the intellectual property relating to the
independent content displayed on the Website, apart from created
graphics and specified content.
You are further aware that any reproduction or infringement of the
intellectual property of the aforementioned owners by You will result in
legal action being initiated against You by the respective owners of the
intellectual property so reproduced/infringed upon. It is agreed to by
You that the contents of this section shall survive even after the
DISCLAIMER OF WARRANTIES AND LIABILITIES
You further agree and undertake that you are accessing the Website at
your sole risk and are that you are using the best and prudent
judgment before availing of any features on the Website or
accessing/using any information displayed thereon.
You agree that any kind of information, resources, activities,
recommendations obtained/availed from the Website, written or oral,
will not create any warranty and we disclaim all liabilities resulting
We do not guarantee that the features and content contained in the
Website will be uninterrupted or error-free, or that the Website or
its server will be free of viruses or other harmful components, and
You hereby expressly accepts any associated risks involved with your
use of the Website.
It is further agreed to by You that the contents of this section
We will not be liable for damages for any delay or failure to perform
our obligations hereunder if such delay or failure is due to cause
beyond our control or without its fault or negligence, due to Force
Majeure events including but not limited to acts of war, acts of God,
earthquake, riot, fire, festive activities sabotage, labour shortage or
dispute, internet interruption, technical failure, breakage of sea
cable, hacking, piracy, cheating, illegal or unauthorized.
DISPUTE RESOLUTION AND JURISDICTION
In the event of any dispute arising out of or in connection with this
agreement, including any dispute relating to the validity of this
agreement, the parties shall, at first instance, attempt to resolve the
dispute by mediation administered by the Centre for Online Resolution of
Disputes (“CORD”) (www.resolveoncord.com) and conducted in accordance with the CORD Rules of Mediation, by a
sole mediator to be appointed by CORD.
In the event the parties are unable to resolve any such dispute through
mediation within 45 days of the initiation of the dispute, subject to a
contrary agreement between the parties, the dispute shall be finally
resolved by arbitration administered by CORD and conducted in accordance
with the Rules of Arbitration of CORD, by a sole arbitrator to be
appointed by CORD. The language of arbitration shall be English. The
seat of arbitration shall be Bengaluru, Karnataka, India.
agreements entered into between the Parties are governed by the laws,
rules, and regulations of India.
and final contract between us with respect to the subject matter
hereof and supersedes all other communications, representations, and
agreements (whether oral, written or otherwise) relating
Waiver: The failure at any time to require performance of any provision of
to enforce the same. No waiver by us of any breach of these Terms of
Use, whether by conduct or otherwise, in any one or more instances,
shall be deemed to be or construed as a further or continuing waiver
of any such breach, or a waiver of any other breach of these Terms of
invalid, illegal or unenforceable by any court or authority of
competent jurisdiction, the validity, legality, and enforceability of
be affected or impaired thereby, and each such provision/clause of
reformed to the minimum extent necessary to correct any invalidity,
illegality or unenforceability, while preserving to the maximum extent
the original rights, intentions and commercial expectations of the
Parties hereto, as expressed herein.
of the Website, or your experience, you can contact us by emailing us
at email@example.com or by writing to us at
M/s. Kuddle Technology Private Limited,
No-B10/1206,12th Floor, L and South City,
Arekere Mico LYT, Bengaluru-560076,